Travel

My Cruise set out to redefine the luxury cruise experience by offering curated travel packages. However, in an increasingly digital travel market, they needed systems to manage real-time pricing, partner coordination, and a high-end customer experience.

The Challenge

Complex itineraries, manual pricing, and fragmented communication channels made it hard to maintain service quality. They needed a single operational framework that could scale with their brand.

Our Strategy

We developed a comprehensive CRM and booking platform integrated with cruise operators’ APIs. In parallel, we built a partner management system to support affiliates and travel agents.

Implementation

• Automated cruise package updates and pricing.
• Designed an affiliate dashboard for partner agencies.
• Enhanced customer experience with real-time booking and itinerary tools.

Results

• Sales conversion up 52%.
• Partner network grew to 20+ agencies.
• Customer rating improved from 4.2 to 4.8/5.

Reflection

By aligning technology and service excellence, My Cruise successfully blended luxury with efficiency — setting a new standard for modern travel agencies.